All trade in the Sing Tea House is carried out with:
Sing Tehus ApS
1208 Copenhagen K
Phone: + 45 33 11 66 03
CVR Number: 33054092
Sing Tehus sells tea as well as related equipment for individuals and businesses. Small packages are sold to private individuals, whereas it is possible for companies to order larger orders. Thus, shipping methods vary by order types as described further below.
Further information about payment on the internet can be found on the NETS website: www.betaling.dk.
If you find unauthorized withdrawals on your card, do the following: contact your financial institution or card issuer and report the unauthorized withdrawal. If your financial institution or card issuer determines that the unauthorised withdrawal is due to misuse of credit card information that has been disclosed while you were trading at Sing Tehus ApS and are imposing a risk to you, please contact us immediately.
Ordering and payment
All our displayed prices on the website are incl. Danish VAT and other taxes. Prices are fair prices.
The price at the time of booking is the applicable price for the purchase.
Sing Tehus is subject to printing errors, price errors, VAT and tax changes as well as sold out goods and delivery failures from our suppliers.
Once you have placed an order, you will receive an online confirmation.
Should you not receive this confirmation within 1 hour, please contact us.
You will also receive a new email on the same day as your order has been shipped.
When you trade with Sing Tea House agreements are made in Danish.
If you wish to receive a new copy of your order confirmation please send us an email at email@example.com
We offer several possible payment methods.
The most secure, and the payment method we recommend all customers, is to pay with a debit card.
We accept the following card types:.
- Visa Electron
- MasterCard Debit
Online Payment by Card
When paying by electronic debit card, the amount is deducted only after the goods have been shipped. Is paid via a secure and encrypted Secure Socket Layer (SSL) connection. This means that your card information cannot be read by outsiders. When you trade in a credit card, we reserve the right to check whether the personal information provided is truthful.
We may at any time write down the amount paid – if, for example, A product is sold out, or not desired anyway. However, for security reasons, we can never increase the approved amount.
All items displayed are in stock and we will dispatch your order within 24 hours thus have 1-2 days of delivery (from Monday to Friday). We always send orders in the incoming order. Therefore, for sale, birthday or similar, longer delivery times may occur. This will be illuminated on the page.
Our shipping price is fixed regardless of the size of the ordering. We have a fixed shipping price on? [Insert name] It is possible to choose between having the package sent “without delivery” or “with distribution”. There will always be a Track-and-Trace number, so it is possible to follow the order from our warehouse to the agreed delivery point.
Return and right of withdrawal
When you shop at Sing Tehus you have a 14-day right of withdrawal, where you can inform us that you regret the purchase and then return the product to us.
The right of withdrawal runs from the day you received the item. If the time limit expires on a public holiday, Saturday, constitution, Christmas Day or New Year’s Eve, the deadline will be extended to the next following working day.
In order to assert the right of withdrawal, you must notify us within 14 days of receipt of the goods by a clear statement via email. Upon receipt, you must handle the goods in a way that allows you to determine the nature, characteristics and the way in which they work.
You will only be liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, characteristics and functioning of the item. In other words – the item can be tested in the same way as if you tried it in a physical store.
If the item is tested in addition to what is described above, we consider it to be “used”, which means that you can only have a small portion or none of the purchase amount returned, depending on the commercial value of the product. We consider used goods as being of no commercial value.
In the case of a clean return/replacement item, the cost of the return will accrue to you – we pay in return for the new replacement item to be sent to you again.
You bear the risk of the return delivery of the goods/item, and you are responsible for the goods being securely wrapped.
You cannot undo by simply denying the receipt of the goods, without giving us clear notice of this.
Returned items are sent to:
Company Stræde 30
1208 København K.
Note! We do not receive packages sent per the following requirements.
Cancellation of the event.
Sing Tea House may be forced to cancel an event due to a of illness or other. If you are able to show a ticket for a cancelled event, you will get the refund. Sing Tehus does not undertake to set up a new event.
You can cancel your ticket purchase for an event, or cancel the participation at an event 48 hours before the event is held and get the amount refunded. Cancellation of participation later than 48 hours before the event is held does not entitle to repayment.
Of course, 24 months ‘ warranty is granted under the Sales tax Act. Which means that you can either get the item repaired, exchanged, the money back or the discount in the price, depending on the specific situation.
Damage to the product due to fault handling by the customer is not covered by the warranty. Complaints regarding the Defects must be notified to the Sing house in reasonable time after receipt of the goods.
Here is considered Max. Two months as a reasonable time, unless otherwise agreed.
If the complaint is warranted, we will of course refund your (reasonable) shipping costs.
The item is sent to:
Company Stræde 30
1208 København K.
We need the following information when goods are returned. Please inform us about the issue as detailed as possible.
Note! We do not receive packets sent by post or similar. Remember that the item must always be returned in proper packaging.
To contact us, you can do so via email: firstname.lastname@example.org or phone 33116603
We do not resell personal information and do not disclose your personal information to others. These are only recorded in our customer book. You can have your information erased at any time, if desired.
In order for you to enter into agreement with us in Sing Tehus we need the following information: name, address, telephone number and email address.
We make the registration of your personal data for the purpose of being able to deliver the goods correctly to you. The personal data are registered at the house and stored for up to five years, after which the information is erased.
When personal data is collected through our website, we ensure that it is always done by submitting your explicit consent so that you are informed about exactly what information is collected and why. The director and the employees of Sing Tehus have access to the information that is recorded about you.
We do not store customer information encrypted. We do not transmit customer information encrypted.
As registered with Sing Tehus, you always have the right to object to the registration. You also have the right to understand what information is registered about you. These rights you have in accordance with the Personal Data Act, and contact with them, are addressed to the Sing Tehus via email email@example.com
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