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All trading with Sing Tehus is done with: Sing Tehus ApS Rugvænget 19B 2630 Taastrup Phone: +45 33 11 66 03 Email: info@singtehus.dk CVR number: 33054092 Sing Tehus sells tea and related equipment to individuals and companies. Smaller packages are sold to private individuals, whereas it is possible for companies to order larger orders. Shipping methods thus vary by the order types as described further below. Further information about payment on the Internet can be found on NETS ‘website: www.betaling.dk. If you discover unauthorized withdrawals on your card, do the following: Contact your bank or card issuer and report the unauthorized withdrawal. If your bank or card issuer determines that the unauthorized withdrawal is due to misuse of credit card information that has been revealed while you were shopping at Sing Tehus ApS and imposes a deductible on you, you must contact us immediately.

Ordering and payment

All our prices shown on the website are incl. Danish VAT and other taxes. Prices are daily prices. The price at the time of ordering is the applicable price for the purchase. Sing Tehus reserves the right to make printing errors, price errors, VAT and tax changes as well as sold-out goods and delivery failures from our suppliers.

Order

Once you have placed an order, you will receive an online confirmation. Should you not receive this confirmation within 1 hour, you should contact us. You will also receive a new email the same day your order is shipped. When you shop with Sing Tehus, agreements are made in Danish. If you wish to receive a new copy of your order confirmation, please send us an email at info@singtehus.dk

Payment

We offer several possible payment methods. The most secure and the form of payment we recommend to all customers is to pay with a payment card. We accept the following card types:. Visa / Dankort We saw Visa Electron MasterCard MasterCard Debit Maestro

Online payment by card

When paying with an electronic payment card, the amount is only deducted when the goods have been sent. Payment is made via a secure and encrypted SSL connection (Secure Socket Layer). This means that your card information cannot be read by outsiders. When you shop with a payment card, we reserve the right to verify that the personal information provided is true. We can write down the amount paid at any time – if e.g. a product is sold out, or not wanted anyway. However, for security reasons, we can NEVER increase the approved amount.

Delivery time

We have all displayed items in stock and ship your order within 24 hours thus having 1-2 days delivery. We always send orders in incoming order. At sales, birthdays or the like, there may therefore be a longer delivery time. This will be stated on the page.

Shipping costs

Our shipping price is fixed regardless of the size of the order. We have a fixed shipping price of DKK 38 to GLS Pakkeshop. It is possible to choose between having the package sent “without delivery” or “with delivery”. A “Track-and-Trace” number will always be sent, so it is possible to follow the order from our warehouse to the agreed delivery place.

Return and right of withdrawal

When you shop at Sing Tehus, you have a 14-day right of withdrawal, where you can notify us that you regret the purchase and then return the item to us. The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended to the next working day. In order to exercise the right of withdrawal, you must, by a clear statement by email, notify us within 14 days of receipt of the item. Upon receipt, you may only handle the goods in a way that allows you to determine the nature of the goods, their properties and the way in which they work. You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way it works. In other words – the item can be tried in the same way as if you tried it in a physical store. If the item has been tried in addition to what is described above, we consider it “used”, which means that if you cancel the purchase, you can only get a small part or none of the purchase amount back, depending on the item’s commercial value. We consider used goods to have no market value. In the case of a pure returned item / exchange item, the cost of the return will accrue to you – we pay in return for the newly exchanged item to be sent to you again. You bear the risk for the item from the delivery of the item, and upon return you are responsible for the item being packed properly. You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this. Returned goods are sent to: Sing Tehus Rugvænget 19B 2630 Taastrup Note! We do not accept packages sent by post. cash on delivery.

Cancellation of event.

Sing Tehus may be forced to cancel an event due to illness or. other things. If you can present a ticket for a canceled event, you will receive a refund. Sing Tehus does not undertake to create a new event. You can cancel your purchase of a ticket to an event, or cancel the participation in an event 48 hours before the event is held, and get the amount refunded. Cancellation of participation later than 48 hours before the event is held does not entitle to a refund.

Complaint

Of course, a 24-month right of complaint is granted in accordance with the Purchase Act. Which means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. Damage to the item as a result of incorrect handling by the customer is not covered by the right of complaint. Complaint regarding. Defective situation must be reported to Sing Tehus within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. If the complaint is justified, we will of course reimburse your (reasonable) shipping costs. The item is sent to: Sing Tehus Rugvænget 19B 2360 Taastrup We need the following information when returning items. Please inform us about the issue in as much detail as possible. Note! We do not accept packages sent by post. cash on delivery or similar. Remember that the item must always be returned in proper packaging.

Contact us

If you want to contact us, you can do so via email: info@singtehus.dk or phone 33116603

Privacy Policy

See more about our privacy policy here. We do not resell personal information and do not pass on your personal information to others. These are only registered in our customer directory. You can have your information deleted at any time, if desired. In order for you to enter into an agreement with us in Sing Tehus, we need the following information: Name, address, telephone number and e-mail address. We make the registration of your personal information, with the purpose of being able to deliver the item correctly to you. The personal information is registered with Sing Tehus and stored for up to five years, after which the information is deleted. When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed about exactly what information is collected and why. The director and the employees of Sing Tehus have access to the information that is registered about you. We do not store customer information encrypted. We do not transmit customer information encrypted. As registered with Sing Tehus, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act, and inquiries in connection with this are directed to Sing Tehus via e-mail info@singtehus.dk

Cookies

At https://singtehus.dk cookies are used for the purpose of optimizing the website and its functionality, and thus make the visit as easy as possible for you. You can delete cookies from your computer at any time. How this is done depends on your browser.

Log statistics

We use log statistics at https://singtehus.dk. This is a statistics system that collects information that can give a statistical picture of how many visitors we have, where they come from, and where on the website it is left, etc. The log statistics are only used for the purpose of optimizing our website.
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